Shipping policy

Thanks for shopping with Steelé Care. This policy explains how and when your order will be shipped.

Where we ship

We currently ship within the United States only. We do not offer international shipping at this time.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping rates and delivery time

Standard shipping is free on all domestic orders. Estimated delivery is 3–4 business days after your order ships. Delivery times are estimates provided by the carrier and are not guaranteed.

Carriers

We ship via USPS.

Order tracking

Once your order ships, you will receive an email with a tracking number. If you do not receive a tracking email within 3 business days of placing your order, please contact us at support@steelecare.com.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, email support@steelecare.com as soon as possible and we will do our best to correct it before your order ships.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us at support@steelecare.com within 7 days of the delivery date (or the expected delivery date for lost packages) and we will work with you to resolve the issue.

Undeliverable packages

Packages returned to us as undeliverable (for example, due to an incorrect address or unclaimed delivery) will be refunded minus any return shipping fees charged to us by the carrier. We will contact you to arrange reshipment at your cost if desired.

Questions

Questions about this policy? Email us at support@steelecare.com.